How it works Retention Loyalty PricingStart free trial
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How it worksRetentionLoyaltyPricing

The WhatsApp AI agent that turns customer lists into
regulars.

Your loyalty program, bookings and messages, run in one place. Nothing goes out without your approval.

Free · no signup
Segmentation

Customer Profiles That Build Themselves

Flann builds a live understanding of every customer from tags, notes, and response behaviour — so outreach happens at the right time, every time.

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Operations

Keep Staff, Customers, and Tasks in Sync

Shift reminders, checklists, bookings, and customer updates flow to the right people instantly — so nothing gets missed and everyone stays aligned.

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Retention

Turn Loyalty Data into Consistent Revenue

Flann connects directly to your loyalty tools to send notifications, update points, and run campaigns — while continuously identifying customers who are becoming inactive and acting on it.

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WhatsApp Business API GDPR compliant
Customer List1,315 customers
+1.3k
Auto-segmented into3 groups
Loyal528 · discount
Lapsed584 · check-in
New203 · welcome
Team Shifts4 members today
+1
Auto-reminders for3 shifts
AMOpeningchecklist
PMPrepfor close
EODClosingday log
Loyalty Overviewthis month
83 score
Automation sending1,654 msgs
Notifs1,248
Check-ins312
Orders94

Your loyalty app records who comes back.
Flann helps you see who hasn't.

Your loyalty app

Every visit, every purchase, every dinar — recorded in one place.

But finding regulars who've stopped visiting means looking through those records yourself.

Flann

Ask "Who hasn't been back?" in Arabic, in your own words. Flann gives you the names.

Who makes the list? Customers who returned at least twice, then haven't visited for 30 days.

Flann drafts a message in your voice, ready for you to review. Nothing reaches a customer until you send it.

Know who's been away.
Make it easier to welcome them back.

Powered by

WhatsApp
OpenAI
Anthropic
MSTRMND
Why Flann

Built by business owners for business owners

The spreadsheets, the CSV exports, the screenshots of WhatsApp threads, the photo of a booking sheet — scattered, stale, never acted on. Flann pulls all of it into one operator that keeps moving on its own.

An operator built for
inbound marketing.

When customers reply, Flann handles the conversation.

Inbound AI replies, not just outbound blasts

You stay in control. Flann asks before it acts.

Suggest mode, approvals, one-tap approve/edit/reject

Talk to Flann like you'd talk to a colleague.

Voice-first, hold the mic, natural commands

Run your marketing from WhatsApp. No login required.

You message Flann on WhatsApp; what it sends goes wherever each customer answers

Flann learns how your business sounds.

Brand voice, tone, hours, rules, memory

Before / After Flann

All your business contacts in one place.

Before · the mess
WhatsApp threads
customers.csv
numbers.xlsx
old-list.pdf stale
Screenshots
07881 — Maria
Contacts.vcf
Booking sheet
email blast
loyalty.xlsx

Numbers everywhere, never acted on — so customers quietly stop coming back.

With Flann · in sync
Flann
Customers
Segments
Campaigns
Loyalty
Analytics
Team

One operator — always current, always sending. The data works while you run the floor.

01 / Connect

Connect to WhatsApp in seconds.

Link Flann to your WhatsApp Business number with a single QR scan. No new app, no migration, and no number change. Your customers won't notice a thing. It's the channel most businesses start on, not the only one Flann can reach them through.

Start setup
Scan to connectwaiting
WhatsApp Business Scan with your phone camera to link your number ready to pair
02 / Import

Bring customers in, from anywhere.

A CSV, a photo of a contact sheet, a booking export, or your MSTRMND account. Flann imports everything, cleans the data, removes duplicates, and intelligently organizes customers using the notes and comments you've already captured. If you use MSTRMND, loyalty data syncs automatically.

Any data input
Customerscleaned
SKSara K.
+44 · last visit 41d ago
lapsed
MRMarek R.
+48 · 12 visits · top 10%
vip
AJAnna J.
+49 · signed up, no visit
cold
03 / Segment

AI knows who's worth reaching out to.

Your highest spenders. Weekend regulars. New sign-ups who never returned. Flann identifies these groups automatically and keeps them updated in real time, so when you're ready to send, the right message reaches the right people at the right time.

See segmentation
Audience segmentslive
Highest spenders41
Weekend regulars86
Lapsed 30 days128
Signed up, never returned64
04 / Campaign

AI builds the campaign for you.

"20% off this week for customers who haven't visited in 30 days." That's all Flann needs. It finds the audience, writes the messages, and can turn your idea into a multi-step campaign that follows up automatically until the promotion ends.

Draft a campaign
Flann campaignready
Your brief
20% off this week · lapsed 30 days
Hey {first_name}, it's been a few weeks. This week only, 20% off your next visit. Reply YES and we'll hold a slot.
audience 128 · multi-step · auto follow-upready
05

Set it once. Flann works the list every week.

You never write a prompt. Pick a job from the gallery, choose a day and a time, and Flann runs it on its own — reading your customers, deciding who is worth a message, and drafting each one. Nothing goes out until you approve it.

The weekly brief is the exception: it only ever reports. It is the safe one to switch on first.

See the routine gallery
Routines3 on
✓Weekly business brief
Mon 09:00 · your week in numbers · never sends
on
↺Win back quiet customers
Tue 10:00 · finds who went quiet, drafts each a message
on
⚡Chase hot leads
Daily 10:00 · follow-ups before leads cool off
on
↻Bring back one-time buyers
Thu 10:00 · a 3-step follow-up, built automatically
off
◎Rescue at-risk members
Wed 10:00 · wins back lapsing members, coupon in hand
off
✦Birthday wishes
Sun 09:00 · a wish and a small offer
off
▦Fill the quiet day
Wed 11:00 · an offer to fill your quietest day
off
Monday 09:00 — Weekly business briefreport only
Messages sent128
Replies37
Customers who went quiet23
Bookings from campaigns11
Quiet week on Tuesdays again — 23 regulars haven't been in for 30+ days. Want me to draft a win-back for them?
— 01

Live in 24 hours.

Set up Flann today. Your first campaign goes out tomorrow. No onboarding sales call.

— 02

No app for customers.

Everything runs through WhatsApp. Your customers never need to download anything.

— 03

GDPR built in.

Opt-in flows, unsubscribe links, and data handling are handled automatically.

95%
WhatsApp open rate
Read within 90 seconds, on average.
18%
Email open rate
On a good day. Then it sits in a tab.
40%
Response rate
On WhatsApp. Email cannot compete.
24h
First campaign out
From setup to sent. Guaranteed.

How Flann decides who to contact

Not everyone, and not at random. The list is built from what the loyalty program already knows about each customer.

  1. 01

    It reads the visit history

    Last visit, how often they come, what they spend. Flann runs the loyalty program itself, so this is first-hand — not a list imported once and left to go stale.

  2. 02

    It looks for the drop

    Someone who came every fortnight and hasn't been in for six weeks is a different problem from someone who came once. They don't get the same message.

  3. 03

    It checks you're allowed

    Consent and opt-outs are read before a name reaches a list. Anyone who has never written to you first is paced against a warm-up curve rather than sent at once.

  4. 04

    It writes the message and waits

    You approve, edit, or reject. Nothing reaches a customer that you haven't seen first.

Pricing

Simple plans. No marketing team.

Growth
For solo businesses running their own WhatsApp.
£55 / mo
£660 billed yearly
  • 1 WhatsApp number
  • 3 team seats
  • 1,500 contacts
  • 10 million AI tokens / month (~1,500 replies)
  • Unlimited hands-free voice
  • Drip campaigns with smart send timing
  • Auto-replies written in your tone
  • Smart escalation to the right teammate
  • Appointment booking
Get started →
Pro
For teams and multi-location businesses.
£89 / mo
£1,068 billed yearly
Everything in Growth, plus:
  • 5 WhatsApp numbers
  • 5 team seats
  • 7,500 contacts
  • 20 million AI tokens / month (~3,000 replies)
  • Unlimited hands-free voice
  • Advanced customer segmentation
  • Bulk import & export
Get started →
Recommended
Flann + MSTRMND
For businesses where loyalty drives repeat visits.
£115 / mo
£1,380 billed yearly
Everything in Pro, plus:
  • 40 million AI tokens / month (~6,000 replies)
  • Live loyalty data flowing into every campaign
  • Auto-built segments — top spenders, slipping, lapsed
  • Win-back campaigns sent automatically
  • Full customer view: loyalty history + WhatsApp thread
  • Priority support — 1-hour response, 7 days a week
  • Quarterly performance review call
Get started →

Annual plans include a 1-hour onboarding call, custom AI personality setup, and every future feature at no extra cost.

Not sure which plan?

One location, running it yourself→Growth
Team or multiple locations→Pro
Want loyalty data driving your campaigns→Flann + MSTRMND
Start now
Reactivate past customers automatically.

Your first campaign goes out within 24 hours of setup. If you don't see at least 10 customer responses in the first 30 days, we refund the month. No questions.

No card required · 24-hour guarantee · GDPR compliant